Manager Risk & Control Partnering

We’re looking for proactive, high performing and influential Risk & Control Managers to join our first-line Risk team on a permanent basis. You’ll partner with colleagues across Retail and Group Customer Operations, providing expert advice, constructive challenge and actionable insight to strengthen risk management, regulatory compliance and control effectiveness, ensuring good customer outcomes for our members, thinking strategically and across a breadth of business areas.

You will be a critical part of the first line risk team responsible for one or more areas within the Retail or Group Customer Operations functions, providing risk expertise, guidance and opinions on all aspects of conduct, regulatory and operational risk. You will be working closely with business, change and other risk teams to ensure risks are identified, appropriately understood and mitigated, documented and approved including through maintaining a robust risk profile for the business area. Customer outcomes are at the heart of everything we do, you should have a thorough understanding of Consumer Duty along with a passion for customer experience.

Please note that the Retail and Group Customer Operations Risk team is made up of different level roles and we are currently recruiting for multiple vacancies. There are variations in the level of experience required and in-role responsibilities depending on the role. If you are interested but unsure which role to apply for, feel free to reach out to the Recruiting Manager for an informal chat.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, London, Northampton, Gosforth, Glasgow, Dunfermline, Wakefield, Sheffield or Bournemouth office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If you are aligned to our Gosforth hub (as this is your nearest location), there will be a need to regularly connect with colleagues for collaboration events. This is anticipated to be weekly in Gosforth. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.