Teleperformance provides outsourced omnichannel customer experience management, technical support and BPO services, with over 380,000 staff in nearly 80 countries.
Teleperformance is a global provider of outsourced omnichannel customer experience management, acting as a strategic partner to some of the world's largest companies across a range of industries. The group employs more than 380,000 interaction experts and operates in nearly 80 countries, supporting clients in 265 languages and dialects. Its origins lie in France.
The company's service portfolio spans several specialised lines. These include high-value customer care delivered at global scale; technical support; customer acquisition; consulting and analytics; and digital integrated business solutions intended to support client transformation. The wider offering covers business process outsourcing and digital integrated business solutions alongside consulting and analytics capabilities.
Operations are organised around consistent, reliable, flexible and intelligent customer interactions, delivered by a multilingual, distributed workforce. Teleperformance positions itself as a partner in helping clients transform their customer relationships through innovative solutions and service delivery, drawing on technical support services, consulting and analytics, and its omnichannel customer experience management capabilities.
