Midland Credit Management, Inc. (MCM) is a leading firm in the U.S. debt recovery sector, specializing in the purchase and management of portfolios of defaulted consumer receivables. Founded in 1953, the company operates on a large scale with over 4,000 employees across offices in the United States, Costa Rica, and India.
The company's core business involves acquiring defaulted debt portfolios and managing them through what it describes as consumer-centric practices. This approach includes partnering with consumers on repayment plans and financial recovery. MCM reports that it has helped over 7 million people regain their financial independence through these solutions.
MCM has established specific operational principles, including the introduction of the industry's first Consumer Bill of Rights in 2011. The company states its commitment to interactions characterized by fairness, respect, mutual engagement, and collaboration, and it offers flexible repayment options to consumers.
