Natterbox provides AI-powered cloud contact center and telephony solutions integrated with Salesforce, serving customers across 157 countries with ISO 27001 and GDPR-aligned controls.
Natterbox Ltd, founded in 2009 and headquartered in London, is a global provider of AI-powered cloud contact center solutions with deep integration into Salesforce. The company brings business telephony into the digitized customer experience, combining voice with digital channels including SMS and WhatsApp. Its platform operates across 157 countries and has facilitated over 719 million calls and 1.8 billion call minutes, with a stated uptime of 99.999%.
For organisations with regulatory and data-protection obligations, the platform's controls are notable. Natterbox is ISO 27001 certified and GDPR compliant, and offers call recording and PCI Payments, a secure payment-handling capability embedded within the contact center. Speech analytics provide insight into voice interactions, while intelligent routing directs calls according to business rules. These sit alongside a Global Cloud PBX Service and AI Assistants and AI Agents, which provide round-the-clock support without human intervention and are designed to eliminate call queues.
The company's technology spans cloud telephony, conversational AI, speech analytics and CRM integration, with an emphasis on combining human and AI capabilities in customer service. Its customer base spans industries including financial services and insurance (Legal & General), banking and fintech (N26), wine retail (Virgin Wines) and restaurants (TGI Fridays), as well as enterprise businesses worldwide.
